Professional Services
Return to Professional ServicesInfrastructure Support Solutions
Ongoing support and maintenance of your technical infrastructure by full-time specialists is critical to maximize availability, performance and return on investment. But many companies are finding it difficult to maintain such a technically diverse staff.
Cincinnati Bell’s Infrastructure Support specialists can extend your IT department for short-term, long-term or permanent assignments. As part of your on-site staff, we can maintain your network, server and desktop infrastructures. Our operational support specialists design and implement a staffing model that adapts to your policies, procedures, SLAs and cost constraints. Infrastructure Support Solutions include:
- Help Desk Support and Management Services
- Help Desk System Implementation
- PC/Server Support and Lifecycle Management
- Procurement
- Single and Multi-site Technology Rollouts
- Single and Multi-site Upgrades/Migrations
- Installs, Moves, Adds and Changes (IMAC)
- Break/Fix
- Administration
- Program Management Office Support
- Staff Augmentation
